Help

You found luggage - what should you do next?

Maybe you just want to find out what you can do when you find a bag, a piece of luggage or a suitcase with a bagtap on it. Or you are here because you actually did find a bag with a Bagtap on it. Either way, we would like to give you an overview of the possibilities you have if you find yourself in such a situation.

If you have any further questions, check out our FAQs at the bottom of the page. If your question is still unanswered, don't hesitate to contact us.

If your interest has been aroused, you can click below to go to the shop.

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Scan Bagtap

If you don't see the owner of the luggage, suitcase or bag anywhere, you can scan the Bagtap first for the owner's contact information. To do so, follow these steps:

Step 1: Activate NFC on your smartphone, if your smartphone is not NFC enabled, you can also scan the QR code.

Step 2: You will be shown the owner's profile. There you will see all the information the owner has stored about himself. Here you can find all important information to inform the owner of the bag immediately.

You cannot contact the owner - what can you do now?

It can happen that you are not able to contact the owner. In this case, you should bring the bag to the lost-and-found or to the police. Of course, you should inform them about the Bagtap or the information that is stored on it. Thereby, they will be able to contact the owner easily.

Bagtap – Helps when your luggage gets lost

We hope that this short guide has helped you and that you feel prepared.

However, if you accidentally ended up here and want to learn how to activate your bagtap and create a profile, click here.

Or have you become curious and want to own a bagtap yourself so you can be contacted if you lose your bag? You can visit our shop here.

FAQs

  • What can I do, if I find a bag with a Bagtap attached to it?

    If you find luggage with a Bagtap attached to it, you should scan the Bagtap in order to find out who the owner is. To do so, you have to activate NFC in your smartphone and hold it agains your Bagtap. Immediately the profile that is stored on the Bagtap will be displayed. If your smartphone does not support NFC, you can scan the QR-Code alternatively.

    To see a detailed instruction, click here.